VIVA EXPLAINED

BOOK YOUR FLIGHT

VivaAerobus is not your typical airline and we do things differently to ensure a better travel experience!

Read carefully about what you should do at each stage of your journey.
Also, on this website your will find Tips and Tricks to PROFIT all the services VivaAerobus has to offer.

Book your flight with VivaAerobus,The Low Cost Airline Mexico
Book on our website VivaAerobus,The Low Cost Airline Mexico

INTERNET SITESEE MORE

Book with our Call Center VivaAerobus, The Low Cost Airline Mexico

CALL CENTERSEE MORE

Book on our VivaTiendas, VivaAerobus, The Low Cost Airline Mexico

VIVATIENDASSEE MORE


TIPS AND TRICKS:

PAYMENT METHOD

Credit card payment VivaAerobus, The Low Cost Airline Mexico

Credit Card paymentSEE MORE
I want to pay directly through internet.

  • You can pay with Visa or MasterCard.
  • The information you submit must coincide with the credit card you used.
  • The charge might take up to 3 hours to show.
  • If you have trouble with the Internet connection during your purchase, please call our Call Center.
Months without interest payment VivaAerobus, The Low Cost Airline Mexico

3, 6 or 12 months payments without interestSEE MORE
I want to fly with deferred payments.

  • For monthly payments without interest, read the information at: www.vivaaerobus.com
  • If you purchased your tickets at VivaTiendas or any of the IAMSA points of sales: You can pay cash, debit or credit.
OXXO Stores Payment VivaAerobus, The Low Cost Airline Mexico

OXXO stores paymentSEE MORE
I want to pay near home.

  • If you purchased your tickets through our website or Call Center, you can pay them at any Oxxo store.
  • This option is only available at least 10 days prior to your flight.
  • The maximum amount of your booking shall not exceed $ 10,000.00 pesos.
  • You must register your payment within the next 24 hours after you book your reservation, otherwise you will lose the reservation.
Pago en tienda OXXO, VivaAerobus, la aerolínea de bajo costo de México

ToditoCash AccountSEE MORE
Get your account, deposit money and pay.

  • Get your ToditoCash account free here.
  • Deposit money in your account in popular stores.
  • Pay your flight booking through VivaAerobus and fly the same day.
  • Review the payment and money deposit charges and money deposit here.
Payment at Banamex Subsidiaries VivaAerobus, The Low Cost Airline Mexico

Pay at Banamex BranchesSEE MORE
I want to pay securely on Bank branch.

  • If you purchased your tickets through our website or Call Center, you can pay them at any Banamex branch.
  • This option is only available at least 3 days prior to your flight.
  • You must register your payment within the next 24 hours after you book your reservation.
Pago por internet, VivaAerobus, la aerolínea de bajo costo de México

Pay through BANAMEX.COMSEE MORE
I want to pay using Banamex website.

  • You can transfer money on Banamex.com website, see how.
  • This option is only available 30 days before your flight.
  • The payment should be done during the first 24 hours after your booking, otherwise it will be cancelled.
Payment tips and tricks VivaAerobus, The Low Cost Airline Mexico

TIPS AND TRICKS:

No worries, if you don’t own a credit card VivaAerobus has many options for cash payments:

  • Oxxo Stores
  • Banamex branches
  • VivaTiendas or IAMSA points of sales

To make sure no extra charge will be attributed to your reservation, select the online payment option in Banamex.com. You can only book a flight scheduled 60 days after the date of your payment.


BEFORE YOUR FLIGHT

If you are at Monterrey, Hermosillo, Mazatlan, Guadalajara, León o Ciudad Juarez, VivaAerobus offers the VivaBus service:

Before your flight VivaAerobus, The Low Cost Airline Mexico
Transport VivaAerobus, The Low Cost Airline Mexico

TRANSPORTSEE MORE

Important documents to fly VivaAerobus, The Low Cost Airline Mexico

IMPORTANT DOCUMENTATIONSEE MORE

Going to the Airport VivaAerobus, The Low Cost Airline Mexico

GOING TO THE AIRPORTSEE MORE


TIPS AND TRICKS:

Don’t leave anything behind!

Double-check your documentation and baggage. Weight and measure your baggage to avoid setbacks and arrive to the airport with time to spare.


AT THE AIRPORT

Upon arriving at the airport you have to proceed to check-in. Proceed as follows:

Going to the Airport VivaAerobus, The Low Cost Airline Mexico
Documentation VivaAerobus, The Low Cost Airline Mexico

DOCUMENTATIONSEE MORE

Baggage VivaAerobus, The Low Cost Airline Mexico

BAGGAGESEE MORE

Boarding VivaAerobus, The Low Cost Airline Mexico

BOARDING SEE MORE


TIPS AND TRICKS:

DURING THE FLIGHT

BASIC SAFETY MEASURES

During takeoff and landing all electronic devises must be turned off, seatbelts fastened, seats must be on the upright position and your tray-table secured.

Pay attentions to the instructions of the crew.

VIVAMENÚ

During the flight you can purchase the VivaMenu, which offers sandwiches, pop sodas, beer, tours and even souvenirs.

You can also book ground transportation such VivaBus and taxi service.

Purchases onboard are less expensive.
All VivaMenu products and services are in: www.vivaaerobus.com

During the flight VivaAerobus, The Low Cost Airline Mexico


TIPS AND TRICKS:

You can get any service, product, foods, beverages and souvenirs onboard and it is less expensive than at the airport!


AFTER THE FLIGHT

Baggage after the flight VivaAerobus, The Low Cost Airline Mexico

BAGGAGE SEE MORE

Transfer to your final destination VivaAerobus, The Low Cost Airline Mexico

Transfer to your final destinationSEE MORE

VIVABUS:

VWe offer our own ground transportation service to and from the city and airport. Ride with us and save up to 80% off the cost of your transport.
We offer our own ground transportation service to and from the city and airport. Ride with us and save up to 80% off the cost of your transport.

VivaAerobus offers no liability whatsoever arising out of the services provided by ground transportation operator.

VIVABUS

Monterrey

Hermosillo

Mazatlán

Guadalajara

León

Cd. Juárez a el Paso

$55 pesos

$40 pesos

$60 pesos

$40 pesos

$50 pesos

$150 pesos


TIPS AND TRICKS:

Contact Us

If you have comments and suggestions you can contact us at: https://www.vivaaerobus.com/en/info/contact-us