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Get it on your next trip and we will refund your money for any unforeseen event*

Te reembolsamos el total
If you already purchased this product and had an unforeseen event, we explain how to request your refund here.

Protect your trip

Get your money back if your plans change


Protect your reservation

Full Refund is a travel insurance specialized in backing you up in case of any unforeseen event, protecting 100% of your reservation when you travel with Viva Aerobus.


Use it without complications

If you have any of the following problems before your trip, you must request the cancellation of your reservation before the departure time of your flight.


*Coverage in the following events:

  • Check COVID-19 Diagnosis
  • Check Disease
  • Check Wedding cancellation
  • Check Job loss
  • Check Job change
  • Check House fire
  • Check Accident that prevents you from taking the scheduled trip
  • Check Holder's injury
  • Check Exacerbation of pre-existing medical conditions
  • Check Government travel bans
  • Check Holder’s death
  • Check Complications related to pregnancy
  • Check Job relocation
  • Check Scheduled airline failure
  • Check Failure of the holder’s vehicle during transportation to the airport
  • Check Changes to the holder's examination dates
  • Check Robbery
  • Check Attention to legal summit

For further information, please check Full Refund General Terms and Conditions.

Get Full Refund in your next reservation and travel 100% protected

Choose this product during the purchase process of your flight:

Elige vuelo

Choose your flight


Select Full Refund.


Make your payment


Verify that Full Refund has been added to your reservation


Ready! Your trip is protected

Learn how to request your refund, in case of any inconvenience

If you purchased Full Refund and need to cancel your reservation, follow these quick and easy steps:


Step 1

Contact MAS Servicios,call center, available 24 hours.


Step 2

Check the cancellation criteria and send the necessary documentation*.


Step 3

Keep an eye on your means of contact to verify the status of your cancellation.

Preguntas frecuentes

Frequently Asked Questions

How can I purchase this insurance?

Very easy! Just add Full Refund during the purchase process of your flight.

How do I request my refund?

Once the unforeseen has arisen, you have a period of 24 hours to cancel your flight by contacting MAS Servicios Asistenciales SA de CV, to whom you must explain the reasons why you want to cancel your reservation and send the necessary documentation.

It is important to clarify that Viva Aerobus is not responsible for the insurance, so everything related to Full Refund must be dealt directly with MAS Servicios Asistenciales SA de CV. .

What happens if I cannot report my contingency before the flight?

In the event that the holder of the reservation cannot make the cancellation personally, a companion, friend or family member may call or give notice within a period of no more than 24 hours, once the eventuality has occurred.

However, if your flight is in less than 24 hours or the event happens on the same day, the notice to MAS Servicios Asistenciales SA de CV. Must be made at least four hours before the departure time of the flight.

What are the documents that I need to send to request my refund?

See here the documents that will be requested, depending on the contingency that has occurred.

If my flight date changes, will my insurance remain valid?

Yes. Full Refund is tied to your reservation; that is, the insurance remains in force regardless of the date changes made by the airline or by you, as long as the original purchase amount is maintained.

Does the insurance cover the additional benefits that I acquired in the purchase?

Yes, the insurance covers the total value of the purchase, including those additional benefits that were not used, as long as they were acquired in the original purchase.

It is important to mention that if a Viva Fan membership is included in the reservation to be refunded, the benefits thereof will be null and void as of the date said reimbursement is requested.

Contact means

For more information about the benefits that Full Refund offers you, we suggest you contact MAS Servicios Asistenciales SA de CV. through the following means:

Phone Call center
55 84 21 04 57


Phone 55 19 92 41 47

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All you need to fly

Monterrey International Airport. Terminal C, Miguel Aleman highway Km 24, Apodaca, NL, Mexico, C.P. 66600
Call Center
Mexico (Toll free) 81 82 150 150
United States +1 866 FLY VIVA (+1866 359 8482)

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Monterrey International Airport. Terminal C, Miguel Aleman highway Km 24, Apodaca, NL, Mexico, C.P. 66600
Call Center
Mexico (Toll free) 81 82 150 150
United States +1 866 FLY VIVA (+1866 359 8482)