GET FIRST ON THE PLANE AND CHOOSE YOUR SEAT.
With the VIP Pass you can forget about long rows and you will be able to choose your seat, aisle or window, travel seating next to your friends and relatives, pick the closest seats to exits or even opt for more spacious seats. Save time, be the first and live the VIP experience!
No more queues, save time!
Book your VIP boarding pass and you will be one of the first to board the plane and save the best seat. Bear in mind that VivaAerobus does not assign seats, and the service is limited to a given amount of passengers per flight.
GET THE FOLLOWING BENEFITS
BOARD THE AIRCRAFT AMONG THE FIRST ONES.
CHOOSE TOGETHER SEATS IN CASE YOU ARE TRAVELLING ACCOMPANIED
THIS SERVICE IS EXCLUSIVE AND LIMITED.
Important: Ticket Check-in Counter closes 45 minutes prior to departure time. Passengers should arrive at the boarding gate at least 30 minutes before departure.
Avoid long lines of documentation by choosing the express line!
Use the Express line at check-in and document your luggage.
Besides, skip arriving 2 hours prior flight departure (know the advantages in more information).
Enjoy the advantages VivaExpress has to offer.
Acquiring VivaExpress no matter how many people are in the line of documentation you will be the first to check in your baggage. Important: This service does NOT allow passengers to arrive after check in has closed (45 minutes prior to departure time). This service is limited to a given number of passengers per flight.
CUSTOMIZE YOUR BAGGAGE
Decide on how much luggage you want to travel with and save up to 80%.
For your piece of mind we have provided insurance for documented luggage. You can deactivate this service any time by selecting the More Information button.
When booking now have the option to increase the weight of your luggage from 15 to 25 kilos or if you prefer, add the amount of luggage you need.
Also if you travel with special baggage or sports equipment we recommend including them on your booking and you will save 80% to do it at the airport.
VivaAerobus can accommodate all of your travel needs, including the transport of certain special baggage items such as musical instruments or sports equipment whose dimensions and shape do not meet the customary baggage standards.
A prepayment of the charge for the handling fees must be made in full at booking. Such transport will be made in the most cautious manner. Yet, given the fact that VivaAerobus is an airline with very short platform times, the base of this transport will be limited, namely, under the passengers own risk for damages and/or delays. The transportation of such items will be subject to space availability; therefore it is strongly advisable that passengers notify VivaAerobus in advance. VivaAerobus suggests passengers to hold an appropriate insurance to cover any related contingency. The insurance coverage is available for purchasing at booking.
If you wish to travel with your pet, you need to arrive at least 2 hours before departure time considering the following:
- Pets will only be allowed in non-stop and same day flights.
- Pet transportation will be subject to space availability in the hold compartment.
- You must place your pet in an approved shipping kennel made out of rigid material and specifically designed to carry pets. The kennel must have enough room for your pet to stand and sit up keeping the head from touching the top of the container and turn around and lay in a natural position. To ensure that the pet will not harm the staff personnel who will handle it. You should also present the pet’s registration or vaccination card.
- For international travel, passengers are required to present a valid Health Certificate issued by SAGARPA to ensure the health and safety of the animal. In addition to the certificate, please learn more about restrictions specific to certain destinations.
- VivaAerobus will not be held responsible for pet care and feeding.
- VivaAerobus will not be held responsible in case of pet injury, sickness, or death, resulting from the pet’s transportation.
Important: The online check-in service is not currently available. Passenger must check pets at the Ticket Counter. This service has an extra charge please see Terms and Conditions.
Do not apply
Do not apply
158 lineal cm
158 lineal cm
15 a 25 kilos
Firts extra baggage
Internet y Call Center
Travel insurance, coverage on trip delays and cancellation and luggage loss.
Do not be exposed to incidentals, travel insured. You will be shielded from trip and flight cancellations, loss of your luggage, you will receive medical and legal assistance, you will be able to send urgent messages and even receive roadside assistance. Do not take risks, always travel protected.
Medical emergency assistance during your trip.
Do not put your trip at risk: any medical expenses related to accidents or disease during your trip and dental emergencies will be taken care of. Do not let incidentals ruin your trip.
VivaAerobus offers 3 types of coverage at affordable prices, customized to your travel plans and budget.
When booking your flight, do not forget to select your insurance with Allianz Global Assistance
Viva Travel Protection - Cover yourself against flight delays, cancellations and total loss of baggage.
Viva Emergency Medical Protection - Cover yourself against emergency medical treatment during your trip.
Viva Baggage Protection - Protect your checked-in baggage contents against loss or theft.
When you book your flight, select and add the SMS service and receive your reservation number and itinerary on your phone.
Take your flight information with you to expedite documentation during check-in.
SAVE UP TO 80% IN CITY-AIRPORT-CITY TRANSPORTATION
We offer our own ground transportation service to and from the city and airport. Ride with us and save up to 80% off the cost of your transport.
VivaAerobus offers ground transportation booking service upon flight reservation. VivaAerobus offers no liability whatsoever arising out of the services provided by ground transportation operator.
Find public transportation from the airport to your hotel in the following destinations:
- Puerto Vallarta
- Los Cabos
- Tuxtla Gutiérrez
- Puerto Escondido
- Riviera Maya
NEW MONTERREY AIRPORT PARKING (by the IBIS Hotel)
Customers can conveniently park their car at the airport at a very low price, for as much time as needed. We guarantee a safety, a quick access, and savings.
HOW DOES IT WORK?
Add parking services when you are purchasing your ticket in our website. Before you arrive to the Airport on Interamericana Blvd. (next to IBIS Hotel) you will find SAFE parking place:
- Enter parking lot.
- Do your check-in in 3 minutes by showing your printed booking confirmation.
- We transport you to the airport in a special unit.
WHEN YOU LEAVE THE AIRPORT
- Call 8145-0721 y 24 and one unit will pick you.
- Receive your exit ticket.
FARES AND OTHER CHARGES
TERMS AND CONDITIONS
- Available Payment Forms
- Prohibited Items
- Sport Equipment
- Musical Instruments