Get ready to fly
We designed this travel guide with useful information and recommendations to make your trip a unique and uncomplicated experience. Take a look at the menu to find the topic of your interest and quickly answer your questions.
Traveling with infants and minors
Traveling with the little ones is easier than it seems. We recommend you to review our current policies and advices before your flight, so you and your family have an incredible and fun adventure.
Traveling with babies (infants)
If you are planning to travel with your baby, it is important that you have all the necessary information when you book your flight.
Infants must be at least 7 days old to travel. If your baby is less than 7 days old, you must present a medical certificate that clearly expresses the authorization to travel by air.
For safety reasons, each adult may only carry one infant and may not travel on seats located in emergency exits.
If you are traveling with an infant under 2 years old, you can choose between these two options:
Traveling with your baby on your lap (infant-in-arms)
- You will not pay for their ticket (fee or taxes), but you will neither be able to take a carry-on nor check-in bags for the baby. You will only be able to carry what is considered in the section What can I bring for my baby?
- Your baby should remain on your lap throughout the flight.
- You can only travel with one infant-in-arms.
Traveling in a single safety seat
- You can book a seat next to yours and pay the full fare and applicable taxes.
- Your baby must be seated in a (CRS) or device, which you must carry and hold properly in the plane seat. Thinking about you and your baby’s comfort, we recommend choosing a pair of seats next to the window to hold your baby's seat more easily.
What can I bring for my baby?
In both cases, you can take a stroller or a baby seat as checked luggage at no cost, you only have to check it in at the counter at least 2 hours before the departure of your flight.
Carry everything your baby needs in an additional diaper bag or backpack without worrying about its weight, adding our Baby Package for only 440 MXN per trip, you just have to meet the same weight specifications and measurements established for carry-on. You can also take the stroller to the airplane door and check-in a baby seat.
Restrictions on the transport of liquids in carry-on bags do not apply in what you bring for your baby, so we advise you to travel with their favorite food and / or bottle without worries.
Traveling with minors
It is important that you consider that all minors between 2 and 17 years old must occupy their own seat and you will have to pay the full cost of their ticket and taxes; this entitles them to bring the same carry-on and / or checked baggage that an adult, taking into account the considerations of the travel modality chosen at the time of purchase.
If you are traveling with minors and you want to bring a stroller or a baby seat, you can transport them as part of their checked baggage, or if you want to take it separately, add the Baby Package to your reservation.
Remember that, for safety reasons, minors cannot travel in seats located in the emergency exits.
Minors traveling alone (unaccompanied minors)
Viva does not have a special care service, which is why children under 14 cannot travel unless accompanied. Only children between 14 and 17 years may travel alone, taking into account the following considerations and requirements:
- Confirm the flight departure time and arrive early enough to carry out the check-in process without setbacks, this will allow you to complete the form provided by Viva for unaccompanied minors, which must be completed by one of the minor’s parents or the legal guardian.
- Online check-in is not allowed.
- Unaccompanied minors must present original ID with photograph, such as passport or student ID, in addition to CURP (Unique Population Registry Code) or birth certificate.
- The adult who carries out the check-in process of the minor must remain at the airport until confirming that the flight has taken off.
- Confirm the flight arrival time and terminal, so that the adult who is waiting for them at the destination arrives on time and can pick them up immediately.
- Unaccompanied minors cannot travel in seats located in the emergency exits.
- Unaccompanied minors may not travel on international or connecting flights.
Important documents when travelling with babies and minors
Make sure you have all the required documents to facilitate the arrival at your next destination.
To travel within Mexico, some accepted documents are the birth certificate, CURP or passport. For international flights, it is mandatory to present their passport and visa or immigration document required by the destination country; both must be original and have the required validation to make the trip.
Does your child will travel with someone else?
If the minor travels with an adult other than his / her parent or legal guardian, in addition to the aforementioned documentation, it is necessary to present a written document signed by both parents or legal guardians where they express their consent, in addition to a copy of their official ID.
For an international flight, the document described above must be notarized or may present the Minors Exit Form (for minors of Mexican nationality or residence) which must be stamped by a migration agent. This form can be requested free of charge through the website of the página del Instituto National Institute of Migration (INM) (Spanish only).
Useful tips for traveling with the little ones
- Make sure they sleep and rest well before traveling and that they have packed everything they will need during the flight.
- The best thing you can bring is time to spare. Check the departure time of your flight and arrive early enough to the airport, since sometimes the check-in process with minors can be a little longer.
- Sometimes children can be nervous about living new or different experiences; talk to them and explain exactly what will happen during check-in, takeoff and landing, this can help reassure them and make them enjoy their trip.
- Bring their favorite small toy or download a fun game or their favorite movie on your electronic devices, this can keep them entertained during the flight. Just make sure your devices have enough battery.
- We recommend bringing healthy snacks such as fruit or cookies, and avoid any food with sugar.
- Taking off and landing can be uncomfortable for your baby or toddler and it is common for them to cry during these stages of the flight, do not be alarmed or embarrassed, it is normal and this helps them feel better; to prevent their discomfort, we recommend giving them something to drink or eat.
- Avoid changing your baby's clothes or diaper on your seat; in all our planes there are baby changing tables in the laboratories. We recommend that you bring wet wipes, even if they no longer wear a diaper, and if they still use them, carry some extras and pack a change of clothes in your carry-on bag.
- While it's time to board the plane, let the kids walk and the babies crawl, it's the perfect time for kids to use up some of that extra energy before they have to sit for a while and make sure everyone goes to the bath before boarding.
- Both wear comfortable and suitable clothing for temperature changes at the airport, on board the plane and at your destination; a small blanket or light jacket may be helpful.
Travel quietly during your pregnancy
At Viva we take care of future mothers and their babies and we want them to travel in peace. If you are pregnant and have had no complications, you can fly with us until the end of week 36 in case of single pregnancy or until the end of week 32 in case of multiple pregnancy.
f you need to travel, from the week 28 of pregnancy you must present a medical certificate issued no more than 10 days before the day of the flight, which must indicate the number of weeks you will have on the date of the flight, your baby's probable date of birth, and express permission to travel by plane.
Important recommendations to make your trip even more comfortable
- Before buying your flight, talk with your doctor about your travel plans, especially during the last weeks.
- During the purchase and checking-in processes, notify our staff of your status to ensure the best of your care.
- Choose a seat near the aisle for more comfortable access to the laboratories and to be able to move and stretch more freely, as well as walk down the aisle when allowed. Remember not to choose seats located in emergency exits.
- Wear comfortable clothes and take a light jacket or sweater with you to adjust your temperature.
- Avoid uncomfortable footwear as your feet can swell during the flight.
- Before and during the flight drink plenty of water to avoid stomach or ear pain caused by cabin pressure change.
- Fasten your seat belt on your hip; if you require extension for additional comfort, request it with our flight attendants.
Your pet goes with you
We know that your pet is part of your family and you want it to travel with you, that is why at Viva we are dedicated to give the best travel experience to all of our passengers, including our furry friends.
Here are some things you should know when traveling with them:
Viva only allows the transportation of domestic dogs and cats, both in the passenger cabin and in the conditioned cargo compartment. Consider that Viva does not provide travel crates (kennels) for your pet, so you must bring it when you fly with us.
Transportation in passenger cabin
Take your dog or cat in the cabin from 949 MXN, as long as it is more than 8 weeks old, does not weigh more than 10 kg. (22 lbs.) along with the kennel, which must be made of rigid or semi-rigid material for dogs, and rigid material for cats. For greater safety and comfort of your pet, the carrier must be completely closed and with sufficient ventilation.
Due to cabin space limitations, the carrier should not be more than 40 cm (16 inches) long, 30 cm (12 inches) wide, and 20 cm (8 inches) high, and must fit under the seat in front of you.
Transportation in conditioned cargo compartment
If your dog or cat is bigger and together with its kennel does not weigh more than 32 kg (71 lbs.), check it in from 849 MXN in the conditioned cargo compartment. The kennel must be made of rigid material and must not measure more than 319 linear cm (126 linear inches). The pet must be at least 16 weeks old to be transported. All kennels should offer the ideal space for your pet to stand, turn and lie freely within it.
- Transportation options depend on the pet’s weight, size and age, as well as the regulations applicable in each country.
- Brachycephalic dog and cat breeds, , including mixed breeds, are more prone to respiratory failure; for their safety, they cannot be transported in the cargo compartment, so they can only be carried out inside the passenger cabin, complying with theuapplicable weight and dimensions restrictions.
- If your pet travels with you in the passenger cabin, we recommend that you choose a window seat for everybody’s comfort, and for safety reasons, you cannot travel in emergency exits seats.
- If you travel with your pet, you can check-in online, however, you must pick up your boarding pass at Viva’s counters at the airport, at least 2 hours before your flight. For your and your pet’s comfort, you can use our Viva Express line to speed up your check-in.
- If you are going to travel with your pet, consider that the space on the airplane is limited and we can only carry up to 3 checked pets per flight, that is why we recommend purchasing the pet service before your flight.
- Only one pet is allowed per kennel and per person, if they travel in the passenger cabin.
- Your pet must remain in its kennel throughout the whole flight.
- You cannot check your pet in the cargo compartment on connecting flights.
What documents should I present?
You must present the current vaccination card at all times, according to the age of your pet, and you must sign the responsive letter that will be delivered to you at the counter at the time of check-in. On international flights, you will also have to carry a health certificate issued by your vet on letterhead.
If you have questions about our restrictions on the transport of pets or want to know the specifications of the documents requested for national and international flights, please visit our Pets on board section where you will find all the information to travel with your best friend.
Keep the following recommendations and considerations in mind when traveling with your pet:
- To avoid liquid spillage and the spread of odors during the flight, place an absorbent padded material inside the kennel, also remember not to feed your pet regularly a few hours before the flight, try to give it only small snacks.
- If possible, days before the trip, try to get your pet used to its kennel at home and reward it with treats.
- Some animals can get nervous before and during the flight, however, it is not recommended to sedate them, because it can cause problems to their health during the flight; ask with your vet first.
- Carry a small toy or its favorite blanket inside the kennel to keep it calm.
- Make sure that your pet exercises a little and drinks water before the flight, its hydration is very important.
Passengers with special needs
At Viva we are dedicated to offering you a trip that is as safe and comfortable as possible. We know that there are times when you might require some type of additional assistance so in this section, we tell you all the considerations that you have to take into account when making your reservation.
To facilitate your trip, it is recommended that at the time of your purchase or at least 48 hours before your flight, you notify us if you require any assistance. The more information we have regarding the assistance you may require, the better we can prepare ourselves to meet your needs during your trip.
Wheelchairs and assisted mobility devices
At all airports we can offer you a wheelchair service and assistance for your mobility; to give you the best possible service, we ask that you notify us as soon as possible about the type of assistance you require.
If you travel with your own wheelchair or with a device that facilitates your mobility, you can transport it at no cost as checked baggage in addition to your allowed baggage.
If you have an electric wheelchair, it must have a sealed battery, disconnected and with its terminals isolated to avoid spills from the same battery.
If your medical condition requires in-flight respiratory assistance, you may transport and use only portable oxygen concentrators (POCs), which must be approved for use by the Federal Aviation Administration (FAA). See the list of approved portable oxygen concentrators here .
Please, consider that you must bring your own oxygen concentrator, which must fit and remain under the seat in front of you during the flight, therefore, you cannot occupy a seat in emergency exits. It is important that you know how it works and make sure it has enough oxygen and battery for the duration of the flight. Likewise, you must present to our check-in and / or crew personnel, a medical certificate that guarantees the use of your portable oxygen concentrator during the flight.
Specific medical conditions
We understand that traveling with a medical condition can be overwhelming, that is why we strive to make your trip as comfortable and simple as possible, however, it is important that you talk with your doctor about your travel plans before flying and know the requirements of your medical condition.
Can I fly?
There are some medical conditions that you must notify us and present a medical certificate that guarantees that you can fly, as well as filling out and signing a responsive letter during the check-in or boarding process. Take this into account if you:
- Recently you have suffered a major medical incident, such as respiratory failure, heart attack, among others.
- Have had any recent major surgery in the 2 weeks prior to your flight.
- Have (or it seems that you have) an infectious or contagious disease such as tuberculosis, chicken pox or measles.
The medical certificate must specifically mention that you can travel by air without requiring medical assistance during the flight and must be issued no more than 10 days prior the departure of your flight.
If you need to apply an insulin treatment to control your diabetes, before your trip you should talk with your doctor about the amount and type of insulin injections that you require and request a medical certificate that backs the use of your medication on board, as well as the transportation of medications and some devices such as glucose meter, lancets, test strips, among others.
We recommend that you pack the necessary medication and supplies in your carry-on bag; if possible, double the amount of medications you will need during your trip.
Finally, remember that insulin must be kept refrigerated, so look for a container with refrigerant gel to keep it at the right temperature.
If you have a pacemaker, in addition to suggesting that you carry a medical certificate to show at the airport security filters, we recommend that before your trip, you talk with your doctor about the possible risks.
Service or emotional support animals
We welcome only professionally trained and certified service cats and dogs on board at no additional charge. If you plan or need to travel with your service animal, we recommend that you notify us as far in advance as possible to offer you a better service.
It is important that you take into account the following considerations for your flight:
- You can check-in online, however, you must pick up your boarding pass at the airport check-in desk at least 2 hours before your flight.
- In addition to the documents required for pets traveling in the passenger cabin, Viva must be certain that it can be transported safely and that the animal obeys instructions and maintains an appropriate behavior in public spaces, so it is necessary to present the document issued by some authority, organization or vet that endorses the certification of the service or emotional support animal.
- Guide dogs at the service of our passengers with visual or hearing limitations, must be able to be seated in front of their seat; at no time may they occupy a seat and throughout the flight they must carry their harness, leash and ID.
- Emotional support animals cannot weigh more than 12 kg (27 lbs.) and must go inside their kennel, which cannot measure more than 40 cm (16 inches) long, 30 cm (12 inches) wide, and 20 cm (8 inches) high. During the flight, with the exception of take-off and landing, the emotional support dog or cat may go out of its kennel, sitting on the passenger's lap.
- For safety reasons, if you are traveling with a service or emotional support animal, you will not be able to sit in the emergency exit seats.
- In the event that any of the aforementioned requirements is not met, the dog or cat must travel in the conditioned cargo compartment for transportation, making the corresponding payments.
Check-in and boarding pass
Flying is easier by making your check-in simpler, now enabled for all our flight options: 4 hours before for the Zero Fare, 8 hours before for Light, and 10 hours before for the Extra and Smart combos.
You can do it from wherever you are through our website or Viva App, from 10 days to 70 minutes before a domestic flight, and from 1 day to 70 minutes before an international flight. If you prefer so, you can also do it at the airport counter. Whichever option you choose, make sure you have made the corresponding payment of the Airport Use Fee (TUA) and present a valid ID with photo on the day of your flight.
If you did not select a seat during the purchase or check-in process, one will be randomly assigned to you.
How can I check-in and get my boarding pass?
You can do it in this same website or download our mobile app (available on iOS or Android); once there, you must enter your reservation code and last name to obtain your boarding pass once you accept the terms and conditions. Take it printed, stored in our app or if you have an iPhone, take it in your Wallet.
If you only travel with carry-on and you already have your boarding pass, avoid going to the check-in counter and go directly through the airport security filters to the departure gate, where one of our agents will help you verify the weight and dimensions of your baggage.
Did not print or download your boarding pass? Do not worry, one of our agents at the check-in counter will help you to print it, from 2 hours and up to 45 minutes before the departure time of your flight.
Important considerations for obtaining your boarding pass
Please note that you will not be able to obtain your boarding pass or check-in if you have not made the payment of the TUA.
If you do not have an assigned seat yet, it is important that you present yourself at the check-in desk at least 2 hours (domestic flight) or 3 hours (international flight) before the departure time, to check-in and obtain your boarding pass at no additional cost.
If your flight leaves the United States and you have your Known Traveler Number (KTN), you can check-in online and during the process add your information as it appears in your official documents (passport and ID), so your boarding pass bears the TSA Pre✓ badge and you can use the designated line to go faster through security filters at participating airports.
Remember that Viva only accepts payments by debit or credit card at its check-in desks and service modules.
Get your documents ready
Here we leave you some basic information about what you need to travel. Check that everything is ready before your next trip.
Take into account that, during the check-in process at the counter, when going through security filters at the airport, when boarding, crossing the border or arriving at an international destination, you must present certain identification documents in addition to your boarding pass.
To board a flight within Mexico (domestic), you will have to present an official photo ID such as a passport, official ID (INE), driver's license or professional license, among others.
If you fly from or to abroad, it is necessary to present a valid passport, in addition to a visa or immigration permit as required by the immigration authority of the destination country.
Remember that all passengers are responsible for obtaining and displaying all necessary travel documents, including those for babies or minors accompanying them on the trip.
Recommendations for foreign passengers traveling to Mexico
To make your entry process to Mexico easier and you can start enjoying this incredible destination, in addition to carrying your passport and the mmigration documents that Mexico requests to enter the country, visit the official website of the National Institute of Migration, where you can Obtain your immigration form to take with you on the day of your flight. Click here to start filling it out and speed up your entry.
If you fly from or to Tijuana, and you are going to use Cross Border Xpress (CBX), take into account the following considerations:
If you cross the CBX from the United States to Mexico,, syou can only use the bridge within 24 hours prior to the departure of your flight and you must present some documents.
If you are Mexican:
- Passport, official ID (INE), birth certificate, consular registration or certificate of Mexican nationality.
- Boarding pass or flight confirmation in cases where it is not possible to download or print it.
- CBX ticket.
If you are a foreigner:
- Multiple Immigration Form (FMM).
- Payment of immigration rights (only if your stay is longer than 7 days).
- Boarding pass or flight confirmation in cases where it is not possible to download or print it.
- CBX ticket.
- The use of CBX is only available for passengers whose origin or destination is the Tijuana airport.
- All passengers over two years old traveling to / from Tijuana must present a valid CBX ticket to cross the airlift.
- Children under the age of two must be accompanied by a person with a valid CBX ticket.
- Please note that the CBX ticket can only be used once for the purpose stipulated in the purchase.
Know everything about your baggage
As each trip represents a different experience for you, we created different flight options designed to offer you the best benefits and meet your needs when traveling. Here we present everything you need to know to make your trip an extraordinary experience.
All passengers traveling in any fare or combo are allowed to carry one personal item that must fit under the front seat during the flight and not exceed the following dimensions: 18 x 14 x 8 inches.
You can carry a small suitcase in the cabin and a personal item, such as a handbag, a computer briefcase, a backpack, or a shopping bag. Between both items, they should not weigh more than 10 kg (22lbs.) for the Light and Extra combos, or 15 kg (33lbs.) if you bought Smart or purchased the weight increase for your carry-on baggage.
Also make sure that your carry-on meets the maximum dimensions since it must fit freely in the meters located in the check-in counters and waiting rooms; inside the plane it must be located under the seat in front of you or in the overhead compartments.
The maximum dimensions allowed for your carry-on, including handles and wheels are:
If your hand bag exceeds the weight or dimensions, you must check it in at the counter or in our service modules located in the waiting rooms.
If your flight is highly occupied and/or your carry-on does not fit under the seat in front of you (except for emergency exits), one of our agents may request you to check it in free of charge. You will be given a tag to claim your bag upon arrival at your final destination.
If you are you are going to check-in your baggage, we recommend that you remove all of your valuables, important documents or medications (take the amount you need during the flight in your carry-on).
What can I take on board?
Due to security regulations, the amount of liquids, aerosols and gels that can be transported in your hand luggage is limited.
To speed up your access through security filters, make sure that all liquids, sprays, gels, pastes, lotions, creams or similar items are in small containers of a capacity not greater than 100 ml (3.4 oz) that you should keep in a transparent and resealable plastic bag with a capacity not exceeding 1 liter (33.8 oz). Only one bag can be carried per passenger.
However, you can take the food that your baby will consume during the flight, as well as the purchases that you would have made in the area located when passing the airport security filters, as long as they do not exceed the weight and size restrictions of your hand baggage.
You can also carry medications in presentations greater than 3.4 oz, however, it is necessary that you present a medical prescription that shows that you will require that dose during the flight.
If you fly to the United States, the transportation of powdered products of more than 350 ml (12 oz) is not allowed in your carry-on and you can only carry it as part of your checked baggage.
For those trips where carry-on is not enough, we tell you what you should know about checked baggage and give you some tips.
If you chose to travel with the Extra or Smart combos, you can carry the first checked bag at no additional cost, which should not weigh more than 15 kg (33 lbs.) for Extra or 25 kg (55 lbs.) for Smart. In both cases, the maximum dimension, including handles and wheels, must not be greater than 158 linear cm (62 inches).
Travel with more baggage
Regardless of the travel options you selected at the time of purchase, you can add bags with an extra charge that will depend on the weight of your baggage, just consider that the maximum weight cannot exceed 32 kg (70 lbs.).
You will also be able to check-in a baggage of higher dimensions, limited to 319 linear cm (126 linear inches), making the corresponding payment at our airport counter.
Remember that all charges are per passenger and per flight, and that adding them online will always be cheaper than doing it at the airport.
If you already have your reservation, you can add baggage here.
Because a good meal will always be a good memory, here we tell you what you can take and how you should pack it.
On board the plane you can carry solid foods such as sandwiches, fruit or nuts, you just have to take into account the restrictions on liquid transportation. You can also carry perishable foods in your carry-on such as seafood, meats, cheeses or prepared foods.
How should I carry food?
- Perishable foods should be vacuum packed, dry, and frozen. As part of your carry-on, you can carry allowed cooling materials such as gel bags, but they cannot be packed with regular or dry ice.
- They must go inside a rigid cooler or thermal bag that prevents spills and the spread of odors. Unicel coolers are not allowed.
- The transportation of perishable food is not allowed in checked baggage or international flights.
- Non-perishable food, such as canned food, can be carried in both carry-on and checked baggage.
- As they are considered part of your baggage, they must comply with the weight and dimensions included in the travel modality that you would have purchased.
- Pressure changes, long flights, connecting flights or delays could compromise the integrity of perishable food and Viva cannot assume any responsibility in case of damage.
Urns with cremated human remains
Viva only allows the transportation of cremated human remains inside a sealed urn and it must be transported inside your carry-on baggage, meeting the same restrictions.
In order to give you a better service, it is important that you notify us before your flight, that you declare it when going through the airport security filters and present the cremation documents and death certificate.
Note: The cremated remains of your pet may be transported under the same conditions.
We say yes to the dress! You can carry your wedding dress in the cabin as part of your carry-on.
Unfortunately, we do not have adequate spaces to carry your dress, so we suggest you wait until all the carry-on baggage has been placed in the overhead compartments so you can put your beautiful dress on top of them.
We do not recommend carrying your dress in your checked baggage.
Travel with your musical instruments
For music and energy to travel with you, just add the transportation of your musical instrument at the time of your purchase.
Viva accepts appropriately packaged musical instruments either as part of your carry-on or as a special checked baggage item, depending on its weight, size and shape.
Although it is not possible to purchase a seat for musical instruments, small ones such as clarinet, flute, trumpet, or violin are allowed as part of your carry-on as long as they meet the allowable weight and dimensions, are properly packed, and fit in the overhead compartments.
As checked baggage
We know how important your instrument is to you. If you want to check-in a large musical instrument, you can do it from 449 MXN; for its protection, it is necessary to store it in an appropriate hard case and pack it correctly. If you already have your reservation and want to add it, do it here .
Viva will not allow for transport musical instruments in cloth cases, weighing more than 32 kg (70 lbs.) or measuring more than 319 linear cm (126 linear inches).
Travel with your sports equipment
Whether you want to surf, ride a bike or play golf, take your sports equipment with you from 599 MXN and enjoy your trip. Here we tell you what you need to know regarding its packaging and restrictions on your equipment.
The space inside our planes is limited, that is why we recommend you add and reserve the transportation of your sports equipment from the moment of your purchase. If you already have your reservation and want to add it, clickhere.
If the sports equipment is small, you can carry it as part of your carry-on if this, due to its characteristics, does not represent a risk and complies with the restrictions on weight and dimensions. If you carry it inside your checked baggage, will be considered as such, as long as it is properly packaged and complies with the dimensions and weight allowed in the purchased travel modality; charges may apply in case of checking in any additional piece of baggage.
Items weighing more than 32 kg (70 lbs.) or measuring more than 319 linear cm (126 linear inches) or those not properly packaged will not be accepted for transportation.
For more information about its transportation, see our list of allowed items. Some sports equipment is restricted by security, if yours is not listed on this page and you still have doubts, contact us to learn more.
We give you some tips and tricks to make your travel experience easier.
When you travel as much as we do, you learn a thing or two about what and how to pack. Instead of throwing everything in your suitcase and seeing what does not fit, we can help you organize better so you know what and how to take to get the most out of your allowed baggage.
- Keep your valuables close to you. eep important items such as money, documents, jewelry, or medical prescriptions with you when you travel. Viva does not allow you to carry these types of items in your checked baggage.
- Remember that the space in the overhead compartments is limited, consider this when you travel only with carry-on baggage. Due to cabin space limitations, you may be asked to check-in your carry-on. Prepare a small bag with your necessary personal items (keys, IDs, passport, etc.).
- Make a short list. Take a few minutes to make a short list of items to carry in your checked and carry-on baggage. This will save you time for future trips.
- Choose the correct suitcase. Whether you are planning to travel with only carry-on or checked baggage, please review the dimensional restrictions for each type of suitcase.
- Less is better. Do not try to carry the entire weight inside your checked baggage, be sure to distribute the weight between your carry-on and checked baggage to avoid excess weight charges.
- Roll up, do not fold. Instead of sitting on top of your suitcase while trying to close the zipper, we believe that rolling is better than folding, this will make your clothes go more compactly, so you can pack more or better yet, buy more when you arrive to your destination.
- Shoes go first. Pack heavy items like shoes, boots, or belts in the bottom of your suitcase first, and keep socks or other small items inside your shoes for extra space.
- Create compartments inside your suitcase. Use small bags to organize small items.
- Do not carry everything with you. It is always a good idea to leave some "needs" behind. Many hotels have irons, hair dryers, among others. It is probably best to leave those items at home.
- Avoid unwanted spills. Pack all your personal items such as lotions, perfumes, deodorants, creams, among others in resealable bags both in carry-on and checked baggage to avoid spills.
- Check the list one more time. Sometimes it is good to ask yourself: Do I really need six pairs of shoes for a two-day trip? The answer could be no. You will always find something you can take out of your suitcase; this will make your travel experience easier from the airport to your destination.
Baggage dos and don’ts
- Make sure each piece of your baggage has your name, address, and phone number.
- Remove all tags from previous flights attached to the suitcase you are going to check-in.
- Make a list of the items you packed.
- If you travel frequently, invest in a digital scale to know the weight of your suitcase before your flight and avoid excess weight charges.
- Customize your baggage with ribbons, labels or stickers to easily identify it.
- Do not put locks on your suitcases until you are going to check them in.
- Do not leave your baggage unattended at the airport at any time.
- Do not pack your IDs, keys, jewelry, medications or mobile devices in your checked baggage, always carry these items in your carry-on.
If you have additional questions about our travel policies or need additional information, please visit our customer service site or review our terms and conditions to live the best flight experience with Viva Aerobus.
See you on board soon!