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Mexico City; November 1st, 2017.- Viva Aerobus, Mexico's low-cost airline, launched its mobile app to improve the user experience and provide a better service.
VivaApp offers an alternative to the needs and habits of passengers. More than 70% of Viva Aerobus sales are carried out via e-commerce and more than 50% of the visits to its website are made via smartphone, figure that grows to double digits every year. This app allows passengers to have a guide throughout their whole trip, facilitating the search and booking of flights, as well as the check-in process and having their boarding pass on their cell phone.
Through the VivaApp, customers will buy their tickets in 3 simple steps through a design that offers greater comfort and control over the options in a friendly, intuitive and agile way. In addition, passengers will find exclusive promotions.
"VivaApp is part of our customer-focused strategy. We constantly listen to our passengers in order to improve their experience. We estimate that, in less than a year, this app will reach one million users and 10% of the company's sales", said Juan Carlos Zuazua, general director of Viva Aerobus.
The app is now available for free download for devices with the operating system iOS in 'Apple Store' (http://bit.ly/vivaaerobus-ios) and Android in 'Google Play Store' (http://bit.ly/vivaaerobus-android). Besides, users have the certainty that each of their transactions will be protected by the highest international standards in terms of security in the handling and processing of payment data.
"We offer the easiest way to travel. Now, with VivaApp, we are not only the airline with the most accessible prices, we are also closer to our customers with a new contact point that gives them more purchase options and simplifies the process. We want to offer the best experience for each of our passengers", concluded Juan Carlos Zuazua.
About Viva Aerobus
Viva Aerobus is Mexico's low-cost airline. It started operations in 2006 and today operates the youngest Latin American fleet with 23 Airbus A320, including two A320neo on 85 routes seasonal to 36 different destinations. With a clear vision to give all people the opportunity to fly, Viva Aerobus has democratized the airline industry with the lowest rates in México and the lowest costs in Latin America, making their flights the best value offer.